Vauxhall Zafira B Safety Check

VAUXHALL ZAFIRA B PREVENTATIVE ACTION ANNOUNCED

Luton- Vauxhall today (19th May 2016) announces that owners of Vauxhall Zafira B models will be invited to bring their vehicles back to Vauxhall dealerships so that a preventative action can be carried out to protect the vehicles from the risk of fire.

In December last year we wrote to all 234,938 Vauxhall Zafira B owners to make them aware of an issue which could affect their vehicle.

Our investigations had found evidence of improper repair of the blower motor resistor and its thermal fuse, which is designed to protect the blower motor system.

These improper repairs, which may have been conducted without the owners’ knowledge, can lead to overheating of the system’s electrical components and the potential for a fire. Resistors should never be repaired, they should only be replaced.

Since then we have been conducting a recall programme designed to return vehicles to their original condition.

This has involved replacing the resistor in every vehicle we have inspected and the blower motor and the pollen filter in many thousands of vehicles.

All of this has been free of charge to the customer.

At the time of the recall we said we would consider additional actions we might take and we have been in constant contact with the Driver Vehicle Safety Agency (DVSA).

On May 9th we presented a status update to DVSA and agreed the additional action we are announcing today.

While the current action achieves the objective of returning vehicles to their original condition, after extensive investigations we have decided to go further and improve the overall robustness of the system.

We will therefore be initiating a second recall to replace the current soldered fuse resistor with a wax fuse resistor so reducing the opportunity for manipulation. When the recalls are complete, all vehicles will have a new wax fuse resistor, a new blower motor and a new moulding at the base of the windscreen to address water ingress.

Again, this work will be conducted free of charge.

We will soon be writing to all customers to inform them of the second recall action and provide appropriate advice.

Subsequently we will write to customers on a staggered basis to invite them in for the second recall. It is planned to commence sending these letters during the month of August.

Owners of vehicles which have not yet had the initial recall completed should still bring their vehicles to their dealership to have them returned to their original condition.

We will be sending out a letter to all customers regarding next steps, but in advance of this, please find below a link to an electronic copy.

Zafira B Customer Letter

WHAT DO I NEED TO DO?

If your vehicle has not yet been inspected from the initial recall, still recommend that you book your vehicle in for inspection at the Vauxhall Retailer most convenient to you.

Until the second recall repairs have been performed, it is important to follow the precautions detailed below:

You should only use blower motor fan speed setting 0 or 4

If the blower motor fan is not operating in speed 4 it is recommended to set your fan speed to 0 in order to prevent the possibility of the fuse blowing. Under these circumstances please contact your local Vauxhall retailer to arrange repairs.

ARE ALL ZAFIRAS AFFECTED?

No. The issue affects only Zafira B, not Zafira A or Zafira Tourer. If your Zafira B has electronic climate control (ECC), it is not affected. Vehicles with ECC have an ‘Auto’ button at the top left of the climate control unit.

1. IF YOU HAVE THE ZAFIRA B MODEL BELOW, YOUR CAR COULD BE AFFECTED

Vauxhall Motors Statement – Vauxhall Zafira Fires

Vauxhall is carrying out an investigation following reports of fire in the area of the heating and ventilation system in a number of Vauxhall Zafiras (Zafira B model launched in 2005, not current Zafira Tourer). While the number of incidents is very low in proportion to the number of vehicles on the road, we take this issue very seriously.

The safety of our customers is our number one priority. Our investigations so far have found that a number of incidents have occurred due to previous repairs being performed improperly or using certain non-genuine parts.

Vauxhall will write to all affected Zafira owners to invite them for a free inspection of their vehicle’s heating and ventilation system and replace any parts necessary at no cost to the customer returning their vehicle to a safe operating condition.

Click below to watch the video Statement from Rory Harvey, Chairman and Managing Director Vauxhall Motors

How to find out if your car is affected

All our investigations relate to Zafira B models built between 2005 and 2014 and equipped with manual air conditioning (not Electronic Climate Control).

1. If you have the Zafira B model below, your car could be affected

If your Zafira B has Electronic Climate Control (ECC), it’s not affected. Please note that both manual air conditioning and climate control have similar-looking controls. However, climate control models have an ‘Auto’ button at the top-left of the unit, as shown.

WHAT TO DO IF YOUR VEHICLE COULD BE AFFECTED

If you think your car is affected and any of the following statements apply, please contact Vision Vauxhall in Stafford or Wednesbury to book an appointment for your vehicle to be inspected:

  • You have concerns about using your car
  • You notice unusual characteristics with your heating and ventilation system (for example, a squeaking noise from the dashboard)
  • Your fan does not work in positions 1, 2 or 3
  • Your car has had previous maintenance work on its heating and ventilation system.

Until your car has been inspected, please set your fan speed to zero (0) on the heating and ventilation system. If necessary, use Level 4 only for the time needed to demist the windscreen.

The vehicle inspection will be free of charge.

Do I need to get my vehicle inspected?

  • Customers should contact their Vauxhall Retailer and book their vehicle in for a free inspection if any of the following apply;

1-Customers have any concerns about using their car

2-Customers notice unusual characteristics with their heating and ventilation system (for example, a squeaking noise from the dashboard)
3-Their vehicle heating and ventilation fan does not work in positions 1, 2 or 3
4-Customers are aware of previous maintenance work on their vehicles heating and ventilation system

  • In the event of the above, until the vehicle has been inspected, customers should set their fan speed to zero (0) on the heating and ventilation system. If necessary they should use Level 4 only for the time needed to demist the windscreen.
  • "Retailers will look to give priority to inspections where a customer’s vehicle has a fan not operating in positions 1, 2 or 3, the heating and ventilation system exhibits unusual characteristics (for example a squeaking noise from the dashboard), or if customers are aware of previous maintenance work on their vehicles heating and ventilation system."
  • All customers that have vehicles that could be impacted will be written to inviting them in for a free vehicle inspection. If customers have already had their vehicle inspected and the Retailer has returned the vehicle safe to drive they do not need to get their vehicle inspected again.
  • Customer mailings will commence November 12th 2015.

What will the inspection entail?

  • The inspection and any part replacement related to this specific check and inspect procedure, and its fitting, will be free of charge
  • The Resistor, Pollen Filter, Heater Fan Motor and wiring harness will be replaced only if the checking procedure shows that the part needs replacing
  • During this 'check and inspect' phase of Vauxhall's investigation all replacement components and their fitting related to this specific check are free of charge to the customer.

How long will the vehicle be at the dealer?

  • Two distinct measures are considered: first the inspection, then the rectification.
  • Inspection should take 30 to 60 minutes
  • Rectification time will depend on the corrective action required.

Q and A

Q. Which Zafiras are affected?

A. Only right-hand-drive Zafira B models are affected, built between 2005 and 2014. Only vehicles fitted with manual air conditioning, or that have no air conditioning, are involved.

Q. Are there any exceptions in this group?

A. First owners of these cars who have never experienced a problem with the heating/ventilation system, and have never had repairs made in this area, should not be at risk of fire.

Q. What about the Zafira A and current Zafira Tourer – is there a risk to these models?

A. No, these models are not affected.

Q. What is causing the fires in Zafira Bs?

A. We have found evidence of improper repairs to blower motor resistors and their thermal fuses, which are designed to protect the blower motor system. However, analysis is still ongoing to get to the root cause. We need to analyse a significant number of vehicles in order that a robust fix can be generated based on facts.

Q. What action has Vauxhall taken to deal with this problem?

A. A cross-functional task force was established as soon as we were alerted to the scale of the fires. Through general awareness from Watchdog reports and social media activity, customers have been visiting Vauxhall dealers for inspection of the heating and ventilation system free of charge. Suspect parts have been replaced.

Q. What is the next step?

A. We are now writing formally to all 220,000 relevant Zafira B owners, using name and address data provided by the DVLA. The letter will ask owners to arrange to visit their local Vauxhall dealer for an inspection of the vehicle’s heating and ventilation system. Any suspect parts will be replaced free of charge and the vehicle returned to the customer in a safe operating condition. If a part is not available, and the vehicle has to be left with the dealer, we will consider the customer’s onward mobility requirements.

Q. How soon will customers receive this letter?

A. Letters will be sent from November 12th in a staged process. However, due to the number of vehicles involved it will take a period of time to inspect every vehicle.

Q. What will happen when you have finally found the root cause of the problem?

A. If any further work is required as a result of our investigations into the root cause, we will contact customers again and ask them to bring their vehicles into dealerships.

Contact

VISION VAUXHALL STAFFORD ON 01785 891650

VISION VAUXHALL WEDNESBURY ON 0121 7962920